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PARTS DEPARTMENT HOURS OF OPERATION
Mon. - Fri. 9:00 am -
5:00 pm EST
The cut off for orders is still
3:30 P.M. EST ( UPS and FEDEX pick up at 4:00 P.M. EST. )
FOR QUESTIONS ON PARTS & ACCESSORIES AND TO PLACE AN ORDER
By Phone: Call Toll-Free 877-335-5206 (Local)
704-394-0314
Michael Bessell: x548 (embroidery machine specialist)
Mark Brown: x561 (customer service)
Joli Blend: x572 (customer service)
Doug Ritch: x559
(parts manager)
Email questions and orders to : parts@texmacusa.com
or
Contact
TEXMAC Parts directly using the form below.
SERVICE DEPARTMENT
HOURS OF OPERATION
Contacting
Support Directly
Direct
Support Policy: TEXMAC direct support is available free of charge for
dealers and customers who have purchased their embroidery machine or
software from TEXMAC Inc.
Those
requiring help who purchased their embroidery equipment from a company
other than TEXMAC
will be charged a $45.00 per-incident fee when
calling.
Contact Information
To
contact our service personnel directly, we've provided the following
information.
HAPPY Machine Support (Mon-Fri 9am-5pm Eastern time)
By Phone: Call Toll-Free 877-335-5206 (Local)
704-394-0314
Happy Service Manager, Texmac SOLO & Queenlight Technician:
David Middleton x537
E-Mail
: dmiddleton@texmacusa.com
Fax 704-392-1612
Happy Technician:
Ricky Weize x580
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