Contacting us at TEXMAC


PARTS DEPARTMENT HOURS OF OPERATION
Mon. - Fri. 9:00 am  -  5:00 pm EST

 The cut off for orders is still 3:30 P.M. EST ( UPS and FEDEX pick up at 4:00 P.M. EST. )

FOR QUESTIONS ON PARTS & ACCESSORIES AND TO PLACE AN ORDER
By Phone:  Call Toll-Free 877-335-5206  (Local) 704-394-0314
Michael Bessell: x548  (embroidery machine specialist)
Mark Brown: x561 (customer service)
Joli Blend: x572 (customer service)
Doug Ritch: x559 (parts manager)

Email questions and orders to : parts@texmacusa.com
or
Contact TEXMAC Parts directly using the form below.

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SERVICE DEPARTMENT HOURS OF OPERATION

Contacting Support Directly

Direct Support Policy: TEXMAC direct support is available free of charge for dealers and customers who have purchased their embroidery machine or software from TEXMAC Inc.  Those requiring help who purchased their embroidery equipment from a company other than TEXMAC will be charged a $45.00 per-incident fee when calling.

Contact Information

To contact our service personnel directly, we've provided the following information.

E-Mail : techinfo@texmacusa.com
By Phone:  Call Toll-Free 877-335-5206 (Local) 704-394-0314

HAPPY Machine Support  (Mon-Fri 9am-5pm Eastern time)
Leo Ortega x580
Dwight Doyle x586
Fax 704-392-1612
(Mon-Fri 9am-5pm Pacific time)
Steve Gonzalez x523

Software Support
Dwight Doyle x586

Asst. Service Manager: David Middleton x537
Queenlight Service: David Middleton x537

Service Manager: David Fieselman x557