TEXMAC Return Policy

THE FOLLOWING IS NEW POLICIES FOR THE RETURN OF PARTS. 
PLEASE POST THESE INSTRUCTIONS.

1. ALL PARTS RETURNED TO TEXMAC FOR CREDIT MUST BE RETURNED WITHIN (30) DAYS OF SHIP DATE OR NO CREDIT IS AVAILABLE.
ALL GOOD PARTS ORDERED AND RETURNED FOR CREDIT ARE SUBJECT TO A 15% RESTOCKING FEE.

2. ANY PART THAT WAS SPECIAL ORDERED FOR A CUSTOMER AND IS A NON STOCK ITEM IS NON RETURNABLE AND NO CREDIT WILL BE ISSUED.

3. ALL ELECTRONIC PARTS SHIPPED TO A CUSTOMER AND THEN RETURNED TO TEXMAC WILL RESULT IN A $50.00 RETURN FEE PER ITEM
SO THE PARTS CAN BE RECHECKED FOR QUALITY BEFORE BEING RETURNED TO GOOD STOCK.

4. ALL ITEMS SHIPPED WITH SERIAL NUMBERS WILL BE RECORDED AT TEXMAC BEFORE SHIPPING AND THAT ITEM CANNOT BE CREDITED
 UNLESS THE SERIAL NUMBERS MATCH.

5. WHEN WARRANTY PARTS ARE SHIPPED TO CUSTOMERS THE CUSTOMER IS CHARGED FOR THE PART UNTIL THE WARRANTY PART IS RETURNED TO TEXMAC.
 IF THE WARRANTY PART IS RETURNED TO TEXMAC FIRST WITH COMPLETED PAPER WORK THEN THERE WILL BE NO CHARGE TO THE CUSTOMER FOR THE PART.

6. WHEN A (RA) RETURN AUTHORIZATION NUMBER IS ISSUED THE CUSTOMER HAS (30) DAYS TO RETURN THE PART OR THAT NUMBER IS CANCELLED
AND THE RETURN IS NOT ACCEPTED.

PARTS DEPARTMENT HOURS OF OPERATION : Mon. - Fri. 9:00 am  -  5:00 pm EST